Return policy

Return policy for Chocolate Bash

Effective Date: April 2024

Thank you for shopping at Chocolate Bash. We strive to provide high-quality products and exceptional customer service. Please read our refund policy carefully to understand your rights and responsibilities when requesting a refund for your purchase.

  1. Eligibility for Refund:

    • Refunds will only be issued within 14 days from purchase of the product and provided the original packaging has not been opened or tampered with.
    • Products must be in their original condition and include all accessories, manuals, and packaging materials.

  1. Refund Process:

    • To initiate a refund, customers must contact our customer service team at  shop@chocolatebash.com within 10 days of receiving the product.
    • Proof of purchase, such as order number and purchase receipt, will be required for verification.
    • Once eligibility is confirmed, customers will be provided with instructions for returning the product.

  1. Refund Amount:

    • Customers who meet the abovementioned refund requirements will receive a full refund of the purchase price minus the courier fee incurred to return the item to our delivery address.
    • The courier fee will be deducted from the refund amount and communicated to the customer during the refund process.

  1. Refund Timeline:

    • Refunds will be processed within 10 business days upon receiving the returned product.
    • The timeframe for funds to reflect in the customer's account may vary depending on the payment method and financial institution.

  1. Non-Refundable Items:

    • Opened or used chocolate  are not eligible for refunds.
    • Products returned without their original packaging or damage products may be subject to a restocking fee.

  1. Contact Us:

    • For refund inquiries or assistance, please contact our customer service team at shop@chocolatebash.com
    • Our team is available on week days between 08h00 and 17h00 to assist you promptly.

  1. Policy Updates:

    • We reserve the right to update or modify this refund policy at any time without prior notice.
    • Any changes to the policy will be effective immediately upon posting on our website.

By completing a purchase on our website, you acknowledge and agree to abide by the terms outlined in this refund policy. We appreciate your understanding and cooperation.

Sincerely,

Chocolate Bash